Privacy Policy

CRYPTO HOMES L.L.C-FZ - PRIVACY POLICY

Last Updated: 10 September 2026

1. INTRODUCTION

Crypto Homes L.L.C-FZ ("Crypto Homes", "we", "us", "our") is committed to protecting the privacy and security of personal information submitted by users of this website (cryptohomesdxb.com). This Privacy Policy explains what personal data we collect, why we collect it, how it is used and protected, with whom it may be shared, and how long it is retained.

2. DATA COLLECTED

We may collect the following non-exhaustive categories of personal information:

a) Identity Information: full name, nationality, date of birth, passport or Emirates ID number, and photograph (where provided for account registration or KYC verification);
b) Contact Information: email address, phone number, and postal address;
c) Property Preference Data: property type, budget range, preferred location, and other preferences submitted through property enquiry forms;
d) Account Credentials: username and password (encrypted) for registered users;
e) Technical Data: IP address, browser type, device identifiers, pages visited, and session duration, collected automatically via cookies and analytics tools;
f) Communications: enquiries, messages, and other correspondence submitted through the website or via email.

3. PURPOSE OF PROCESSING

Personal data is collected and processed for the following purposes:

a) To respond to property enquiries and facilitate communication with our agents and affiliated brokerage entities;
b) To verify user identity in connection with account registration, in accordance with our KYC procedures;
c) To improve and personalise the user experience on the platform;
d) To communicate with users regarding property opportunities, updates, and relevant services (where consent has been provided);
e) To comply with applicable legal and regulatory obligations.

4. PURPOSE LIMITATION

When users create an account on the platform, identity verification is conducted through Sumsub, an independent third-party identity verification provider. Sumsub processes identity documents and biometric data in accordance with its own privacy policy and applicable data protection laws. By completing the KYC process, users consent to the transfer of their identity information to Sumsub for verification purposes. However, Crypto Homes shall ensure that personal data is collected and processed only for specific, clear, and legitimate purposes, and only to the extent necessary for those purposes. Personal data shall not be processed in a manner incompatible with the purpose for which it was collected.

5. DATA SHARING

We do not sell, rent, or trade personal data. Personal data may be shared only in the following circumstances:

a) With affiliated entities, including Elite Property Brokerage LLC and Elite Commercial Property, for the purpose of responding to property enquiries and facilitating communication with licensed agents;
b) With technology and service providers who support the operation of the platform, under appropriate data processing agreements;
c) With legal, regulatory, or law enforcement authorities, where disclosure is required by applicable law or a lawful order

6. DATA RETENTION

Personal data is retained only for as long as necessary to fulfil the purposes described in this policy. Specifically:

a) Enquiry and contact data will generally be retained no longer than required;
b) Technical data collected via cookies will be retained in accordance with our Cookie Policy;
c) Data will be retained as per regulatory obligations

7. DATA SECURITY

We implement industry-standard technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data storage, access controls, and secure communication protocols. However, no transmission over the internet is entirely secure, and we cannot guarantee absolute security.

8. YOUR RIGHTS

Depending on applicable law, you may have the right to: request access to your personal data; request correction of inaccurate data; request erasure of data we no longer have a legal basis to retain; object to or restrict processing; and withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details below.

9. COOKIES

We use cookies and similar tracking technologies to analyse traffic and improve the user experience. You may disable cookies through your browser settings; however, some features may not function correctly if cookies are disabled.

10. UPDATES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. The updated version will be posted on this page with the revised effective date. Continued use of the website following any update constitutes acceptance of the revised policy.

11. CONTACT

For privacy-related enquiries, please contact: [email protected] | Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE